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  • Matt (Forums Manager)
    A beautiful day in the neighborhood24100%
    BLOG posted February 25, 2015 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    A beautiful day in the neighborhood

    We're happy to welcome the new Moto E (2nd Gen) community to the Motorola Owners' Forums. The Moto E continues our quest to deliver a great mobile experience at a great price.

    I got a kick out of this video from our CEO, Rick Osterloh. It's for media members, but thought you might enjoy seeing it too.

    If you decide to pick up a new Moto E (and you really should, especially for your teenagers!) please join us in the new community.

    - Matt

    Want to comment? Click here.

  • Mark (Forums Manager)
    Spanish Language Now Available54100%
    BLOG posted February 14, 2015 by Mark (Forums Manager)ÜBERXprt (12,000+ points) 
    Spanish Language Now Available

    For a long time we've wanted to become a more global peer-to-peer support community. We're proud to announce that day has arrived. We now have a select number of our communities that have the ability to change from English to Spanish. And back again, if you change by accident.

    In the Moto G 1st Gen, Moto G 2nd Gen, Moto X 1st Gen, Moto X 2nd Gen, Moto E, DROID TURBO, MOTO MAXX, Nexus 6 and MOTO 360 communities you can now participate in Spanish. We realize some text may still appear in English even if you changed your setting to Spanish. We'll work to optimize the community further as soon as we're able to. Thanks for bearing with us.

    If you're bilingual, we'd love to have you participate and help in those discussions as they arise. 

    So if you suddenly seeing a language you're not familiar with, it's Spanish!

    We're evaluating offering new languages in our public communities. If you'd like to see another language supported. Please post in the comments below.

    To leave a comment on our blog.. go here.

    NOTE: If you have a question about your product. Please visit your device community from the navigation above. Recent products can be found to the right.

  • Matt (Forums Manager)
    Missing posts restored! Now to fix the email...55100%
    BLOG posted January 22, 2015 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Missing posts restored! Now to fix the email notifications...

    After six weeks of effort, the missing posts have been restored. We're still running some checks, so if you see that we still have gaps, please post here and let us know. All points associated with those posts should be restored as well.

    I wish this marked the end of our technical difficulties... but no.

    As some of you have noticed, email notifications of new posts have largely stopped since last Sunday. This can significantly reduce activity in our communities. We're working with our vendor to restore this service. Apologies for this problem!

    Since we are on the topic of technical issues, we're also working on some other items. Several are related to product registration and getting devices properly opted in to the Motorola Feedback Network. More on that as we make progress.

    Thanks for your patience as we work to fix these issues.

    - Matt

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  • Matt (Forums Manager)
    Updated: Missing posts overnight9792%
    BLOG posted December 11, 2014 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Updated: Missing posts overnight


    As you may have noticed, a number of comments have gone missing from threads in communities across our forums. We noticed the issue late last night and we're working with the vendor to restore them. 

    At this time, we are hopeful that we won't lose any comments, but until the issue is fixed we won't really know. The team is working on it now but we don't know how long it may take.

    If you have lost points due to lost comments, those will be restored when those comments are retrieved. 

    Thanks for your patience as we get this corrected.

    - Matt


    Hi again.

    It's been nearly two weeks, and we've not yet been able to restore the missing comments.

    The comments still exist; the challenge has been to rebuild the threads and then import them into our active communities. The rebuilding process took more than a week, but the final steps failed, so our vendor is back to the drawing board -- and it is Christmas, so not everyone is working over the coming days. It will likely be a few days before the effort gets back on track.

    We're still hopeful that we can get this solved. Apologies for the delay.

    Happy holidays to anyone celebrating!

    Update2: 1/21/2015 We expect a short outage tonight around 9:30pm Central to fix this issue. If you are posting a comment at this time it may fail. After the outage we anticipate the missing posts from Mid November to December 10th should be restored. Mark (Forums Manager)

    - Matt


    Want to comment? Click here.

  • Matt (Forums Manager)
    BLOG posted October 15, 2014 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 

    It's a minor holiday for some people, but for us it's a biggie -- the day we update the Android Update News page for Motorola phones. And today is that day!

    Once Android 5.0 Lollipop is officially released, we intend to bring this latest upgrade to many of our other Motorola devices as well. This includes Moto X (1st & 2nd Gen), Moto G (1st and 2nd Gen), Moto G with 4G LTE, Moto E, and Droid Ultra, Droid Maxx and Droid Mini. We're still working out the details on timing and the upgrade depends on our partners' support, so stay tuned to our software upgrades page for the latest and greatest.

    There are a lot of well-known Lollipop songs - which do you prefer? I'm more into the oldies on this one...
  • Matt (Forums Manager)
    Welcome back!9882%
    BLOG posted March 26, 2014 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Welcome back!

    Because we are committed to the peer-to-peer support model on the Motorola Owners' Forums, there are precious few of us actual Motorola employees out here. I'm here, and Nicole is here. Wendy has started helping out as well, and there are a few others, including our mysterious forums elves like luilao ("The High Spirit"), elnard and emejoy.

    But our numbers have just increased for the better. I'm happy to welcome back Mark, who was my partner on this site from before it was even launched. If you have been a member here for awhile, you will likely remember him -- please say hello!

    Mark will dive back into forums activities, helping to moderate and manage the site. With his help we hope to improve site performance and organization and continue to improve the Motorola Feedback Network.

    And of course, Mark and I both lean heavily on our astounding team of MotoXprts, the volunteer moderators that do all the heavy lifting here in our communities. I am constantly amazed and humbled by their contributions. Endless thanks to the MotoXprts team (in no particular order)!


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  • Matt (Forums Manager)
    Join the Network66100%
    BLOG posted September 25, 2013 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Join the Network

    We are delighted that our new phones -- three new Droids and Moto X -- are bringing new members to the Motorola Owners' Forums. Our site is dedicated to peer-to-peer support, and the equation goes:

    More Peers = Better Support

    Plus, it's more fun when there are a lot of participants.

    And now that you're here, I want to encourage you to join the Motorola Feedback Network. This is a subset of Forums members who have volunteered to provide feedback when asked. Members respond to surveys, provide feedback on new software in advance of full release and are a key group we turn to when we need "real user" information.

    There is an invitation for the MFN on the home page of every device community and you can find it here. It will include all the steps for signing up.

    Please opt in today. You never know when new software will be ready for testing!

    Want to comment? Click here.

  • Matt (Forums Manager)
    Logging in with Gmail rocks1788%
    BLOG posted July 30, 2013 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Logging in with Gmail rocks


    We’re offering a new way for you access the Motorola Owners’ Forums and other Motorola sites. We think this will make it easier for you to access the site, and for us to provide great support.

    Very simply, you can use your Gmail address to log in instead of a non-Gmail address. This make sense to us, since you are already using Gmail on your Android device.

    This won’t require a huge and complicated change. In fact, even after you have “switched” to a Gmail login, you will still be able to use your previous email address to access your account. And if you don't want to, no worries. But we hope you will find Gmail simpler. 

    To make this simple change:

    1. Make sure you are logged out! 
    2. Click here and enter your non-Gmail address and password to log in.
    3. On the next page you will be able to enter your Gmail address so it is "approved" to log you onto our site, and any Motorola property where you are registered.

    It should only take a few moments to complete. See below for an illustration I made myself! (The link above bypasses that first screen pictured below and takes you right to the second one.)



    (Want to comment or ask a question? Click here.)

  • Matt (Forums Manager)
    Google Maps update -- have you seen it yet?21100%
    BLOG posted July 11, 2013 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Google Maps update -- have you seen it yet?

    Google Maps is getting an update -- I see it on one of my phones (Droid RAZR HD Maxx) but not the others yet. I had to download the updated app, then open Maps for the change to take place. (On RAZR M, the update has not yet caused a change on the device -- Google Play says it will roll out over a few weeks.)

    As a result of the change, the old blue arrow Navigation app was removed from my app drawer. I've been using Maps and Google Now to launch navigation for some time, and I guess that's great for me since I don't miss Navigation, but maybe not for you if you do.

    Since I didn't use Navigation much, the only thing missing I noticed is the Contacts menu, that shows addresses from your People list. 

    The new maps has a new Explore option that shows you nearby locations in different categories -- Eat, Drink, Shop, etc. You can rate these sites and see the ratings of others. Or at least that is the intention since I can't figure out how to access any reviews that don't show up automatically on the app. Anyone figured that out?

    Here's a new video on the new Google Maps. Comments, tips, or opinions on the new Maps?

    (Ahh, I see my Droid RAZR is updated...)

    [Sorry - video embed isn't playing nicely. Go here to see it until I figure this out, please.]

    Want to comment? Click here!

  • Matt (Forums Manager)
    Reply by email -- at last!4
    BLOG posted July 1, 2013 by Matt (Forums Manager)ÜBERXprt (12,000+ points) 
    Reply by email -- at last!

    As some members have noticed, we've been working for some time to enable Reply By Email on our community. Good news -- it looks like it's working!

    It's a simple tool but it makes it easy to use the forums when away from your PC. Here's how it works.

    1. You start or respond to a thread, or subscribe, so that you get an email when there is a post.
    2. You used to get only a Reply to this Comment by Web link in your email, but now you will see Reply to this Comment by Email as well.
    3. If you click Reply to this Comment by Email it will open a new email. (Here's where things get a little tricky...)
    4. You will see text in your newly-opened email instructing you to put your message between two lines, like so:
      ***only content below this line will be posted as a comment***
      ***only content above this line will be posted as a comment***
    5. Do that, hit send, and your comment will post just fine.

    There may be some situations where this doesn't work properly, and you can help us by reporting it. We will need:

    • The email program
    • The browser
    • The device you are using (phone model, or PC OS, etc.)

    If it doesn't work on your vintage Commodore 64 running your custom DOS-based email program, I can't guarantee we'll be able to prioritize that for a fix. 


    Want to comment? Click here. Off-topic posts will be removed so please find the correct place for your post.


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