Question

    dombroski661
    Speaker ProblemsAnswered
    Question posted May 2, 2012 by dombroski661Two-Way Pager (40+ points) , last edited May 8, 2012 , tagged DROID RAZR by Motorola, DROID RAZR MAXX by Motorola, Verizon Wireless
    1891 Views, 10 Comments
    Question Title:
    Speaker Problems
    Comment:

    So I have the Razr Maxx and an having problems whith the "speaker" while calling people.....For instance when it begins to dial it is high pitched and has alot of static sound to it....

     

    Is it possible one of the speakers is blown or not working properly? Because when I hit the speaker button it works perfectly and you can actually hear the person...

     

    Thanks!

    Best Answer

    eaccents
    dombroski661 said:

    Still the same.......Another family menmber Has the Razr Maxx as well and it sounds way better.......so I probably have a bad "ear speaker"?

    Quite possibly.  

    If you can, your best bet is to take your device and the other family member's device to the store and show the techs that your device doesn't work correctly.  If not possible to have both devices, just show them that your device makes the static and high pitched noise when you call and make them compare it to a MAXX in-store.

    Hopefully they will swap it out for you....

    Good luck!

    Answer

     

    • eaccents

      Would you please check to see if HAC Mode has been enabled on your device?

      • menu>>>settings>>>call settings, HAC Mode settings (you will want to make sure it is disabled)
    • dombroski661

      HAC Mode is currently off.....Do you know of anything else that would cause that to happen?

    • eaccents
      dombroski661 said:

      HAC Mode is currently off.....Do you know of anything else that would cause that to happen?

      That is good.

      So you are saying that when you dial, and put the phone to your ear, the ear speaker gives off a high pitched sound and you hear a lot of static as well, right?  Does the ear speaker give off this noise when you answer a call?  Can you tell if the noise occurs only when the device is next to your head?

    • grandsport

      That almost sounds like feed back of somekind. As @eaccensts asked, does it just happen when held against your head, or all the time no matter where the phone is located. Try calling out as you describe, but hold away from your ear in incremental distances to see if it stops doing that or has any kind of affect (less, more, same).

      Just a guess - but anything is worh a try

    • dombroski661
      eaccents said:
      dombroski661 said:

      HAC Mode is currently off.....Do you know of anything else that would cause that to happen?

      That is good.

      So you are saying that when you dial, and put the phone to your ear, the ear speaker gives off a high pitched sound and you hear a lot of static as well, right?  Does the ear speaker give off this noise when you answer a call?  Can you tell if the noise occurs only when the device is next to your head?

       Yes, that is correct.....and yes, it does the same thing when I answer a call....and when I move it away it it gets slightly better (but not alot)

    • eaccents

      Do you have in-pocket detection (display settings) enabled?  If so, let's try disabling that.

      Also, do you have a hearing aid?  Do you wear any metal jewelry?  Just looking for reasons why holding it closer to you would cause this....

      Last, has your phone always behaved like this or did it just start recently?

    • dombroski661

      In-Pocket Detection is off.......No hearing aid, or metal jewelry....It started about a week ago.....On my way home from work I stopped by Verizon and they couldnt figure it out either...

       

      Verizon said they would replace it becaus eit is still under warranty but I dont't know if I want a Refurbished Phone

    • eaccents
      dombroski661 said:

      In-Pocket Detection is off.......No hearing aid, or metal jewelry....It started about a week ago.....On my way home from work I stopped by Verizon and they couldnt figure it out either...

       

      Verizon said they would replace it becaus eit is still under warranty but I dont't know if I want a Refurbished Phone

      A week ago....did you add any new apps at or around that time?

      Before you turn your phone in for a refurb, let's try your phone in Safe Mode to see if maybe one of the apps may be causing this (Safe Mode = 3rd party apps do not load)

       

      To start the phone in Safe mode just follow these steps:

      1. Power the phone down.
      2. Press and release the power button.
      3. When you see the Motorola Dual Core screen simultaneously press the up/down volume keys.
      4. When you want to exit Safe mode just reboot the phone.
    • dombroski661

      Still the same.......Another family menmber Has the Razr Maxx as well and it sounds way better.......so I probably have a bad "ear speaker"?

    • eaccents
      dombroski661 said:

      Still the same.......Another family menmber Has the Razr Maxx as well and it sounds way better.......so I probably have a bad "ear speaker"?

      Quite possibly.  

      If you can, your best bet is to take your device and the other family member's device to the store and show the techs that your device doesn't work correctly.  If not possible to have both devices, just show them that your device makes the static and high pitched noise when you call and make them compare it to a MAXX in-store.

      Hopefully they will swap it out for you....

      Good luck!